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Legal

Copyright & content reports

Liftplanr — Effective September 8, 2026 — Last updated September 8, 2026

Parcloud Oy (“we,” “us,” or “our”) operates the Liftplanr apps and the liftplanr.app website. This page explains how to report content you believe infringes your rights or is otherwise illegal, and how to contest a removal.

1. Who to contact

Parcloud Oy is a Finnish company, and this page follows the EU Digital Services Act (Regulation (EU) 2022/2065). The contact below is our single point of contact for authorities under Article 11 and for you under Article 12. No registration with any authority is required for it, and the same address takes copyright notices from anywhere in the world, including notices written in the form the US DMCA uses.

Parcloud Oy Business ID (Y-tunnus): 3154332-3 Finland Email: support@liftplanr.app

We accept notices in English, Finnish or Swedish, and we answer in the language you wrote in.

2. What Liftplanr hosts

Almost everything in Liftplanr is our own: the exercise library, the demonstration videos, the app itself. A small amount is content our users create — custom exercises, videos and images a coach uploads, links to YouTube or Vimeo, check-in notes, comments on workouts, and messages sent to the AI coach. This page is about that user content. Our own content is covered by Section 9 of our Terms of Service.

3. Reporting infringing or illegal content

Send us a notice at support@liftplanr.app. To let us act on it, include the following. These are the elements a notice needs under Article 16 of the EU Digital Services Act; they are also the elements a US copyright notice under 17 U.S.C. §512(c)(3) (the DMCA) asks for, so one notice serves both, with the substitution noted in item 2.

  1. Your contact details — name, email address, and a postal address or phone number.
  2. What is being infringed, or what law is broken — identify the copyrighted work (or trademark, or other right) you say has been infringed. For a non-copyright report under the DSA, explain instead why you consider the content illegal, and under which law.
  3. Where it is — the exact location of the material in Liftplanr, precisely enough that we can find it without guessing. A URL, a coach's exercise or media name, a screenshot with the screen and the account visible. "Somewhere in the app" is not something we can act on.
  4. A good-faith statement — that you believe in good faith that the use is not authorized by the rights holder, its agent, or the law (DMCA), or that the information in your report is accurate and complete (DSA).
  5. A statement of accuracy — that the information in your notice is accurate, and, under penalty of perjury, that you are the rights holder or authorized to act on the rights holder's behalf.
  6. Your signature — physical or electronic. Typing your full name at the end of the email is enough.

What we do with it

  • We acknowledge receipt of your notice without undue delay, and confirm we have it.
  • We act without undue delay — we assess the report and, where it is justified, remove or disable access to the content.
  • We tell you the outcome, with reasons, and we tell you how to contest it if you disagree.
  • We tell the person who posted it what was removed and why, in a statement of reasons under Article 17 of the DSA, unless the law forbids us from doing so.
  • We keep a record of the notice, our decision, and the reasons for it.

4. Counter-notice (if your content was removed for copyright)

If your material was removed under a copyright notice and you believe that was a mistake or a misidentification, you may send us a counter-notice. We handle it under Article 20 of the EU Digital Services Act (see Section 5), and we accept the form a US counter-notice under 17 U.S.C. §512(g) takes. Send it to support@liftplanr.app and include:

  1. Identification of the material that was removed, and where it appeared before it was removed.
  2. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed as a result of mistake or misidentification.
  3. Your name, address and phone number.
  4. Your consent to jurisdiction — to the Helsinki District Court (Helsingin käräjäoikeus), Finland; or, if your address is in the United States, to the jurisdiction of the federal district court for the judicial district in which you live. Include a statement that you will accept service of process from the person who sent the original notice, or from their agent.
  5. Your signature — physical or electronic.

We forward a valid counter-notice to the person who sent the original notice. Unless they tell us within 10 business days that they have filed a court action seeking to restrain you from the activity in question, we may restore the material in 10 to 14 business days.

5. Contesting a removal (any content, not just copyright)

If we removed your content, restricted your account, or refused to act on your report, you can contest that decision under Article 20 of the EU Digital Services Act.

  • Email support@liftplanr.app with the subject line "Contest a decision", quoting the statement of reasons you received.
  • You have six months from the date we told you about the decision.
  • A human reviews it. Complaints are not decided by automated means. If we got it wrong, we reverse the decision and restore the content or the account.
  • We tell you the outcome and the reasons for it, without undue delay.
  • This does not take away any other route open to you — an out-of-court dispute settlement body under Article 21, or a court.

6. Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe.

Our threshold: three substantiated infringement notices about one account within twelve months results in termination of that account. A notice is "substantiated" when we assessed it and removed the content, and either no counter-notice followed or the counter-notice failed. Notices we rejected, and notices reversed on appeal, do not count. We may act sooner where a single infringement is flagrant.

7. Misuse

A report is a serious act, and we treat a false one seriously.

  • Under 17 U.S.C. §512(f), anyone who knowingly materially misrepresents that material is infringing — or that it was removed by mistake — is liable for damages, including costs and legal fees.
  • Under Article 23 of the EU Digital Services Act, we may suspend, after a warning and for a reasonable period, the handling of notices from a person or entity that frequently submits notices that are manifestly unfounded, and we may suspend the account of a user that frequently provides manifestly illegal content.

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